NethVoice
NethVoice is a VoIP PBX which provides all business communication needs - data, voice and video - through a single infrastructure. Advantages of this highly customizable software application are significant reduction in operating costs and maintenance, as well as scalability and the ability to be integrated with the corporate information system of any small to medium-sized enterprise.
NethVoice contains features of both traditional PBXs and advanced telephony solutions.
Its management and configuration is simplified since it contains Auto-discovery and Provisioning module which supports a number of most used VoIP SIP brands. A network scan detects all VoIP SIP devices and with a single click each device is automatically configured.
Visual Dialplan Configurator saves the time for implementation. Its Drag & drop rules enable quick manipulation of the existing objects as well as creating new ones.
NethVoice connects to your information system in order to show real-time data about the caller which can help in routing your call to the right address and eliminates the need for the caller to choose whom to talk to.
Features
- IVR
- ACD Queues
- Voicemail
- Audio recordings and call detail record (CDR)
- Audio conferencing, video conferencing
- Traditional phone features (ISDN, Analogic, PRI…)
- Least-cost routing (LCR)
- Mobile Extension
- Address book accessible by phone
- Integrated Fax Server
- Unlimited music
- CTI Client
- Hotel management
- Call center reporting
- Integrated CRM
- SMS integration
Computer Telephony Integration
Call center reporting features
Hotel Module
NethVoice Hotel module supports
- Check in/out
- Room cleaning
- Billing
- Alarms
This module is easily integrated into existing management software with FIAS protocol and has intuitive web-based interface.
Computer Telephony Integration
NethVoice interface with a company’s database which enables creation of a customer card with his data. Presence panel allows the whole visualization and the real-time integration with all the extensions, queues, parked calls, and outside lines.
The CTI includes softphone with WebRTC technology which improves the mobility, offers the possibility of cloud usage and simplifies the telephone business management. WebRTC supports video mode which can be used for video calls, video conferences and video chats.
Phone record keeps information on outgoing, incoming, missed calls, texts and notes (private, shared or assigned) organized in folders which can be searched by date or by number.
Operator panel is very useful in times of high traffic since the operator sees the status of the caller and can immediately transfer the call.
Call center reporting features
- Summarizing graphic dashboard
- Export to xls
- Audio and CDR recordings
- Automatic and periodic report transmission
- Performance/SLA report
- Statistical reports about workloads and dropping calls
- Filters and temporary analysis
- Charts and diagrams about time and geographic distribution
- Tendencies about call schedules, average duration, holding, queue position
See also
