Call recording software
OrecX solutions are used by millions of users in more than 190 countries worldwide. The companies that use OrecX solutions come from various industries: telecommunication, finance, utility, insurance, outsourcing, consumer, business services.
OrecX software is open source and is easy to install, use and maintain so no technical expertise is required. It is compatible with the majority of commercial PBX platforms via their open API. Supported platforms: Alcatel, Allworx, Asterisk, Avaya, BroadSoft, Cisco, FreeSWITCH, Metaswitch, Mitel, NEC, OpenSIPS, Siemens, VICIdial, VoiceEdge.
This low cost call recording solution is modular and scalable and you can have free 30-day trial period. OrecX solutions come in various forms, few of which are total recording, cloud recording, mobile recording, screen capture.
Furthermore, it is secure and fully compliant with the international regulations: PCI SCC, HIPAA, DFA, MiFID II, and GDPR.
OrecX call recording software is suitable for call centers, VoIP providers, enterprises, OEM, SMBs, BPOs.
Oreka GPL – Open Source Recorder
Oreka TR – Total Recorder
Oreka TR is full-featured contact center recording software. It enables you to record, store, and later replay every call that your staff made. It can be installed on your existing server or on COTS hardware. On the same server Oreka TR can record VoIP, RoIP and TDM.
This recording software will help you to deliver a better service, minimize risk and maximize compliance. Half an hour after downloading Oreka TR you will be able to start recording calls.
Supported platforms: Alcatel, Allworx, Asterisk, Avaya, BroadSoft, Cisco, FreeSWITCH, Metaswitch, Mitel, NEC, OpenSIPS, Siemens, VICIdial, VoiceEdge.
Features
- 100% call capture
- On-demand / Selective / Multi-site recording
- Intuitive call search and playback
- Real-time dashboard
- Live monitoring
- Call tagging
- Call exporting
- Enhanced filtering
- Customize roles and user rights
- Audit trail
- Flexible retention policies and file storage
- Supports all browsers and mobile platforms
- Open API
- Supports standard and proprietary protocols
- Compliant with PCI SCC, HIPAA, DFA, MiFID II, GDPR
- White label
- Free 30-day trial
Oreka CR – Cloud Recording
Oreka CR is a hosted web solution for call recording. It is quickly implemented via IP address provisioning and without any on-premise hardware requirement.
Same as with Oreka TR, this cloud solution enables you to record, store, and replay calls.
Supported platforms: Alcatel, Allworx, Asterisk, Avaya, BroadSoft, Cisco, FreeSWITCH, Metaswitch, Mitel, NEC, OpenSIPS, Siemens, VICIdial, VoiceEdge.
Features
- 100% call capture
- On-demand / Multi-site recording
- Intuitive call search and playback
- Live monitoring
- Call tagging
- Call exporting
- Audit trail
- Flexible retention policies and cloud-based storage
- Secure browser log-in
- Open / Rest API
- File portability for off-site long-term storage
- Supports SIPREC
- Compliant with PCI SCC, HIPAA, DFA, MiFID II, GDPR
- Free 30-day trial
Oreka QM – Quality Management
Oreka QM is quality monitoring software that has evaluation, monitoring, and coaching capabilities. It is designed to help contact centers identify and improve operational issues, increase agent productivity, identify agent skill gaps, enhance customer service, etc.
By measuring results over time you will be able to see performance trends and need for further agent trainings.
Oreka QM can be used as a standalone product or it can be added as module to Oreka TR Total Recording.
Supported platforms: Alcatel, Allworx, Asterisk, Avaya, BroadSoft, Cisco, FreeSWITCH, Metaswitch, Mitel, NEC, OpenSIPS, Siemens, VICIdial, VoiceEdge.
Features
- Fully customizable evaluation questionnaires
- Detailed reporting capabilities
- Filtering reports by date, department, agents and supervisors
- Free 30-day trial
Oreka SC – Screen Capture
Oreka SC enables you to capture, store, and replay entire interactions – voice and agent’s screen activity. It can be used on its own, or as an add-on module to Oreka TR Total Recording.
When integrated with Oreka TR, screen capture can provide supervisors with insights on agent’s skills and performance, best practices, top performers, customer satisfaction levels, compliance adherence and much more.
Supported platforms: Alcatel, Allworx, Asterisk, Avaya, BroadSoft, Cisco, FreeSWITCH, Metaswitch, Mitel, NEC, OpenSIPS, Siemens, VICIdial, VoiceEdge.
Features
- Full motion video
- Multi-site support
- Multi-level access rights
- Search by using a number of criteria
- Simple configuration
- Free 30-day trial
Oreka SR – SIPREC Recording
SIPREC is a SIP protocol for call recording that uses active method of recording. Oreka SR supports various telephony platforms.
Oreka SR enables you to configure only the traffic you need to record. It supports thousands of concurrent calls. The users are auto-provisioned which means less administration work.
Supported platforms: Alcatel, Allworx, Asterisk, Avaya, BroadSoft, Cisco, FreeSWITCH, Metaswitch, Mitel, NEC, OpenSIPS, Siemens, VICIdial, VoiceEdge.
Oreka MR – Mobile Recording
Oreka MR is an integral part of Oreka TR – Total Recording. It enables you to record both inbound and outbound mobile calls in real time. You can use one of the following methods for recording: VoIP softphone technology via 3G/4G on the handsets, conferencing the recording system as a PSTN number, or working with a mobile-ready infrastructure.
Supported platforms: Alcatel, Allworx, Asterisk, Avaya, BroadSoft, Cisco, FreeSWITCH, Metaswitch, Mitel, NEC, OpenSIPS, Siemens, VICIdial, VoiceEdge.
Oreka GPL – Open Source Recorder
Oreka GPL is an open source free call recording software which doesn’t require maintenance. It is modular and supports various platforms. Oreka GPL uses passive recording method to capture VoIP RTP sessions.
Supported platforms: Alcatel, Allworx, Asterisk, Avaya, BroadSoft, Cisco, FreeSWITCH, Metaswitch, Mitel, NEC, OpenSIPS, Siemens, VICIdial, VoiceEdge.
