Published February 18, 2019 13:48
OrecX call recording solutions are the latest addition to our software portfolio. Behind OrecX – with headquarters in Chicago – is a team of people who are in call recording business since 1987. Today they have millions of users in more than 190 countries worldwide.
What is OrecX?
OrecX is full-featured open source software for recording calls. It can be installed on any hardware, with any operating system, and connected to any database. There is a cloud option, as well.
The web interface is open which means that it supports all browsers. Open API allows the software to run on various telephony platforms.
OrecX supports both standard (ITU, IETF) and proprietary protocols.
The good thing is that it doesn’t require technical expertise. It can be up and running in 30 minutes. OrecX solutions fall into category of low-cost ones. You can opt in for a 30-day free trial period, no strings attached.
With OrecX call recording software you can capture 100% of landline and mobile calls, record agent’s screen activity, store data on-premise or in cloud.
What are the benefits of call recording?
By replaying the calls you will be able to learn about employees’ performance and best practices. This is a helpful insight for future trainings, performance, and quality control improvements.
Call recording protects your business from disputes because you will be able to resolve misunderstandings with your customers.
Some businesses are required to follow specific regulatory compliance. Others have internally set policies that must be followed. Either way call recording can be used as evidence.
Your employees might not be able to capture all the information from a customer. Replaying the calls will help you recover missing or forgotten information.
Another benefit is improved customer service. Call recording enables you to not only gain insights on your employees, but customers too.
Listening to your customers will help you learn what they like and dislike about your products and services, or about your current promotion. This way you can enhance your future marketing campaigns.
Is OrecX compliant with the international regulations?
Yes. It complies with PCI SCC, HIPAA, DFA, MiFID II, and GDPR. For more information on how OrecX helps you stay compliant with the regulations that affect your business, check this article.
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