Published May 19, 2017 09:01
Every company has employees with different roles. Those roles require different set of skills from people who perform them. Following this analogy, the same can be said about the phones they use.
Let’s see which requirements various departments have and which VoIP phone features that meet these requirements.
People from Sales departments use their phones almost all the time. Those phones have to handle high data loads. Often, sales people need to be mobile and handle multiple calls at the same time.
IP phone features: Gigabit Ethernet connection, hands-free support, call transfer, call waiting, voicemail, caller ID.
Retail and hospitality
People who work in retail or hospitality sector are constantly mobile so they cannot rely on a desk phone. They will need a wireless phone with a built-in DECT transceiver. Furthermore, they need to be able to know which calls are important to answer and which are not. Since they work in a busy environment, the phone must be suitable for outdoor areas as well.
IP phone features: wireless headset, caller ID, ruggedized
Solution: M85 headset
Telemarketing team is on the phone all the time, so their phones need to be durable. Also, they must track the content of their calls. Similar to sales people, telemarketers need to be mobile.
IP phone features: Gigabit switch, CLI and database integration, speed dialing, hands-free support
Receptionist and office managers
These employees manage incoming calls. Depending on the number of people in the company, their phones have to support additional features like detecting the availability of a user and easy to navigate screen.
IP phone features: call forwarding, call waiting, caller ID, speed dial, presence indicator, access to corporate directory, compatible with an expansion module
Executives need a functional and modern phone on their desks that will reflect their business role. Managers often hold conference calls and need and additional device if the number of participants exceeds the phone limit.
IP phone features: large color display, DND mode, directory, conferencing
Marketing and accounting
People from marketing and accounting departments do not use their phones as frequently as sales people. They need small, compact, less expensive model.
IP phone features: programmable keys, speakerphone, conferencing
Solution: D305 desk phone