In today’s modern contact center, agent efficiency is THE measure of profitability. Sangoma delivers a variety of software products designed to maximize productivity. 

Hardware and software to enable remote agents, VoIP Enable existing contact center solutions or delivering the most accurate Answering Machine Detection and Call Progress Analysis Solutions can maximize your agent efficiency and productivity while helping to ensure that your contact center is in full compliance.

NetBorder Call Analyzer

Answering Machine Detection

Fast and reliable real-time call classification and routing for the outbound contact center.

NetBorder Call Analyzer is a patent-pending Call Progress Analysis engine that ensures fast and accurate automated call classification, even when reaching wireless phones, or systems with Color Ringback Tone. Improve the efficiency of your agents and make sure your customers interaction with your organization is of the highest caliber.

NetBorder Call Analyzer's Call Progress Analysis can literally save millions of dollars in yearly annual operating costs by making the best use of agent time and system resources.

Call Analyzer’s Call Progress Analysis engine quickly and accurately determines the outcome of call attempts. Whether it’s voice mail, a live human, or a special intercept tone that answers the call, NetBorder Call Analyzer functions much like a human brain: it adapts to a wide variety of noise conditions, ringing patterns, and telecom network conditions.

NetBorder Call Analyzer delivers the highest quality CPA results, regardless of whether your system is running over a traditional telephony interface or in a pure VoIP network.

It interfaces with automated applications via the standard SIP protocol.